Thank You, Innovators
The two days we shared were magical. If you, or any of your team members who missed out, would like to continue to shape the future of AI-powered customer service, we invite you to join us for our virtual event, Resolve Rewind.
The Resolve Experience
AI has jolted the world of customer service like nothing we’ve seen before.
But how soon will groundbreaking technologies like ChatGPT, LLMs and Contact Center Automation become the norm in customer service? And what will it all mean for billions of consumers and millions of contact center professionals?
Come to Resolve and find out.
Resolve Speakers
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Dr. Jacinta M. Jimenez
Best-Selling Author of “The Burnout Fix” and VP Coaching Innovation at BetterUp
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Brad Lightcap
Chief Operating Officer at OpenAI
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Sangeetha Rai
Vice President, Technology Customer Success at Northwestern Mutual
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Weiping Peng
CX AI Technical Lead at Airbnb
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Tanya Weigelt
Assistant Vice President of Automotive Services at CAA
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Camille Rosales
VP, Customer Support at Hippo Insurance
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Namecca Parker
General Manager of Paratransit/Access Link at New Jersey Transit
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Brien Mikell
Director of Customer Engagement and Contact Center Operations at Love’s Travel Stops
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Sai Vishnubhatla
Vice President and Head of Product Management at Hippo
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Lucas Melicoff-Byrnes
Senior Director, Center Operations at Tivity Health
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Eric Buesing
Partner, Global Head of Customer Service Operations at McKinsey
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Josh Wolff
Partner, Marketing & Sales and Customer Care at McKinsey
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Angie Makein-Ashuk
Road Service Supervisor at CAA Manitoba
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Cory Simpson
Management Information Analyst at ECSI
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Chris Monks
Manager of Contact Center Operations at Love’s Travel Stops
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Scott Beechuck
Partner at Norwest Venture Partners
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Gadi Shamia
CEO & Co-Founder of Replicant
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Benjamin Gleitzman
CTO & Co-Founder at Replicant
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Meghna Suresh
Head of Product at Replicant
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Nayan Mehta
VP of Customer Success at Replicant
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Fred Fontes Gerards
General Manager, Implementation and Delivery at Replicant
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Kevin Geck
Principal Solutions Manager at Replicant
Key Details
Dates: October 10 - 11, 2023
Location: Nashville, TN
Venue: The Bell Tower
Preferred Hotel: AC Marriott Downtown
Cost of Attending: Free
Watch our Recap of Resolve 2022
Agenda
2 Days. 20+ Speakers. We’ve got a great show planned for you
What Last Year’s Attendees Said
A Few of Last Year’s Attendees
Frequently Asked Questions
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Resolve is an annual event that brings together CX leaders from an array of world-renowned brands to discover – and shape – a rapidly changing customer service future.
Open to enterprise companies at any stage of AI transformation, Resolve is your chance to explore the cutting edge of customer service and exchange ideas with like-minded peers – all in a casual, unplugged setting.
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Managing a call center has become increasingly challenging. Hiring the right staff, managing unpredictable call volumes, dealing with wage inflation, and declining customer satisfaction are some of the complex issues that call center leaders face today.
Learn about the latest advancements in ChatGPT, LLMs and Contact Center Automation
Discover how AI solutions streamline contact center operations, and gain inspiration from industry experts
Join a community of exceptional contact center leaders, network, learn and have fun during an unforgettable two days in Nashville
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The room block rate expires on September 8, 2023. Registration is limited so please secure your spot ASAP. Please register here.
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There is no cost to attend the conference, but please register soon! We have reserved a block of hotel rooms at a discounted rate of $304/night at AC Marriott Nashville Downtown Please book soon as we expect the room block to sell out.
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Nashville International Airport is the closest airport, located about 20 minutes from the AC Marriott Hotel via I-40 W. It is easy to travel by taxi, Uber or Lyft. The Bell Tower is within walking distance of the AC Marriott Hotel.
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Please book your hotel room at AC Marriott Downtown. before the room block fills up. The rate is $304/night, and breakfast is included in the rate. The room block rate expires on September 8, 2023.
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We can accommodate most dietary restrictions. At the time of registration, please note your specific dietary needs in the box provided or email us at resolve@replicant.ai
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Nashville is famous for its music scene. Depending on the length of your stay, take a backstage tour at the Grand Ole Opry House, visit the Country Music Hall of Fame, or book a Hop on/Hop Off Trolley tour!
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Resolve is brought to you by Replicant, the leader in Contact Center Automation. Replicant resolves customer issues at scale, with millions of callers who love the experience.
For any questions, please reach out to our team members at resolve@replicant.com