Thank You, Innovators

The two days we shared were magical. If you, or any of your team members who missed out, would like to continue to shape the future of AI-powered customer service, we invite you to join us for our virtual event, Resolve Rewind.

The Resolve Experience

AI has jolted the world of customer service like nothing we’ve seen before.

But how soon will groundbreaking technologies like ChatGPT, LLMs and Contact Center Automation become the norm in customer service? And what will it all mean for billions of consumers and millions of contact center professionals?

Come to Resolve and find out.

Resolve Speakers

  • Dr. Jacinta M. Jimenez

    Best-Selling Author of “The Burnout Fix” and VP Coaching Innovation at BetterUp

    LinkedIn

  • Brad Lightcap

    Chief Operating Officer at OpenAI

    LinkedIn

  • Sangeetha Rai

    Vice President, Technology Customer Success at Northwestern Mutual

    LinkedIn

  • Weiping Peng

    CX AI Technical Lead at Airbnb

    LinkedIn

  • Tanya Weigelt

    Assistant Vice President of Automotive Services at CAA

    LinkedIn

  • Camille Rosales

    VP, Customer Support at Hippo Insurance

    LinkedIn

  • Namecca Parker

    General Manager of Paratransit/Access Link at New Jersey Transit

    LinkedIn

  • Brien Mikell

    Director of Customer Engagement 
and Contact Center Operations at Love’s Travel Stops

    LinkedIn

  • Sai Vishnubhatla

    Vice President and Head of Product Management at Hippo

    LinkedIn

  • Lucas Melicoff-Byrnes

    Senior Director, Center Operations at Tivity Health

    LinkedIn

  • Eric Buesing

    Partner, Global Head of Customer Service Operations at McKinsey

    LinkedIn

  • Josh Wolff

    Partner, Marketing & Sales and Customer Care at McKinsey

    LinkedIn

  • Angie Makein-Ashuk

    Road Service Supervisor at CAA Manitoba

    LinkedIn

  • Cory Simpson

    Management Information Analyst at ECSI

    LinkedIn

  • Chris Monks

    Manager of Contact Center Operations at Love’s Travel Stops

    LinkedIn

  • Scott Beechuck

    Partner at Norwest Venture Partners

    LinkedIn

  • Gadi Shamia

    CEO & Co-Founder of Replicant

    LinkedIn

  • Benjamin Gleitzman

    CTO & Co-Founder at Replicant

    LinkedIn

  • Meghna Suresh

    Head of Product at Replicant

    LinkedIn

  • Nayan Mehta

    VP of Customer Success at Replicant

    LinkedIn

  • Fred Fontes Gerards

    General Manager, Implementation and Delivery at Replicant

    LinkedIn

  • Kevin Geck

    Principal Solutions Manager at Replicant

    LinkedIn

Key Details

Watch our Recap of Resolve 2022

Agenda

2 Days. 20+ Speakers. We’ve got a great show planned for you

What Last Year’s Attendees Said

  • "It was super exciting being at Resolve in Nashville, meeting our Replicant partners who are now also our friends, as well as meeting other industry leaders to see how they're using automation."

    Lisa Rivier, Sr. Director at AAA

  • “I told my CEO, if Replicant hosts Resolve again, I am 100% bringing my entire team. I walked away with pages of notes and found it to be an extremely valuable use of my time.”

    Mike Bowman, Director at ECSI

  • "Resolve was such an excellent and informative conference! I came away with a much clearer understanding of how AI is being used to transform contact centers."

    Michelle Deese, Manager at Orkin

A Few of Last Year’s Attendees

Frequently Asked Questions

  • Resolve is an annual event that brings together CX leaders from an array of world-renowned brands to discover – and shape – a rapidly changing customer service future.

    Open to enterprise companies at any stage of AI transformation, Resolve is your chance to explore the cutting edge of customer service and exchange ideas with like-minded peers – all in a casual, unplugged setting.

  • Managing a call center has become increasingly challenging. Hiring the right staff, managing unpredictable call volumes, dealing with wage inflation, and declining customer satisfaction are some of the complex issues that call center leaders face today.

    • Learn about the latest advancements in ChatGPT, LLMs and Contact Center Automation

    • Discover how AI solutions streamline contact center operations, and gain inspiration from industry experts

    • Join a community of exceptional contact center leaders, network, learn and have fun during an unforgettable two days in Nashville

  • The room block rate expires on September 8, 2023. Registration is limited so please secure your spot ASAP. Please register here.

  • There is no cost to attend the conference, but please register soon! We have reserved a block of hotel rooms at a discounted rate of $304/night at AC Marriott Nashville Downtown Please book soon as we expect the room block to sell out.

  • Nashville International Airport is the closest airport, located about 20 minutes from the AC Marriott Hotel via I-40 W. It is easy to travel by taxi, Uber or Lyft. The Bell Tower is within walking distance of the AC Marriott Hotel.

  • Please book your hotel room at AC Marriott Downtown. before the room block fills up. The rate is $304/night, and breakfast is included in the rate. The room block rate expires on September 8, 2023.

  • We can accommodate most dietary restrictions. At the time of registration, please note your specific dietary needs in the box provided or email us at resolve@replicant.ai

  • Nashville is famous for its music scene. Depending on the length of your stay, take a backstage tour at the Grand Ole Opry House, visit the Country Music Hall of Fame, or book a Hop on/Hop Off Trolley tour!

  • Resolve is brought to you by Replicant, the leader in Contact Center Automation. Replicant resolves customer issues at scale, with millions of callers who love the experience.

    For any questions, please reach out to our team members at resolve@replicant.com

Registration has closed!